Office & Operations Administrator

Job Title: Office & Operations Administrator

Location: Tewkesbury, Gloucestershire, GL20 8JH

Salary: £30,000 - £35,000 per annum, depending on experience

Job Type: Full-time, Permanent (Monday to Friday)

About Colt Precision

Colt Precision is a precision engineering and manufacturing company supplying high-quality machined components to customers across a range of industries. We pride ourselves on delivering exceptional service, quality, and reliability while maintaining strong relationships with our customers and suppliers.

About The Role:

We are seeking a highly organised and proactive Office & Operations Administrator to support the day-to-day running of our business. This is a varied role that will provide administrative support across sales, production planning, customer service, purchasing, dispatch, finance, and quality functions.

The successful candidate will play a key role in ensuring smooth communication between customers, suppliers, and the shop floor while helping to maintain efficient operational processes throughout the business.

Key Responsibilities:

Sales Administration & Customer Support:

· Process customer enquiries and sales orders accurately.

· Maintain customer records and order documentation.

· Progress customer orders and provide regular updates on delivery schedules.

· Act as a key point of contact for customers regarding order status and delivery information.

· Support the preparation of quotations and customer correspondence.

Production Planning & Shop Floor Support:

· Raise and issue works orders to the shop floor.

· Assist with production scheduling and planning activities.

· Liaise with production personnel to monitor order progress.

· Ensure manufacturing documentation is accurate and up to date.

Purchasing & Supplier Management:

· Order raw materials, tooling, consumables, and other business supplies.

· Communicate with suppliers regarding pricing, availability, and delivery schedules.

· Monitor stock levels and support inventory management activities.

Dispatch & Logistics:

· Prepare dispatch documentation and delivery paperwork.

· Arrange shipments and courier collections.

· Ensure customer orders are packed, documented, and dispatched correctly.

· Maintain dispatch records and proof of delivery documentation.

Finance & Quality Administration Support:

· Assist with invoice processing and general finance administration.

· Support credit control activities when required.

· Help maintain quality records, certifications, and documentation.

· Assist with customer and supplier quality documentation requests.

· Support internal quality and compliance processes.

General Office Administration:

· Answer telephone and email enquiries professionally.

· Maintain organised filing systems and company records.

· Support the wider team with administrative tasks as required.

· Contribute to continuous improvement of office processes and procedures.

Skills & Experience:

Essential:

· Previous experience in an administrative or office support role.

· Strong organisational and time management skills.

· Excellent communication skills, both written and verbal.

· Good IT skills, including Microsoft Office (Excel, Word, Outlook).

· Ability to manage multiple tasks and priorities effectively.

· High level of accuracy and attention to detail.

· Professional and customer-focused approach.

Desirable:

· Experience within a manufacturing, engineering, or production environment.

· Knowledge of sales order processing and production planning.

· Experience using ERP/MRP systems.

· Understanding of purchasing, dispatch, or logistics processes.

· Familiarity with ISO 9001 quality systems.

Personal Attributes:

· Positive and proactive attitude.

· Strong problem-solving skills.

· Reliable and dependable.

· Able to work independently and as part of a team.

· Comfortable working in a fast-paced manufacturing environment.

What We Offer:

· Competitive salary based on experience.

· Opportunity to work within a growing precision engineering company.

· Varied and interesting role with exposure to all areas of the business.

· Supportive and friendly working environment.

· Training and development opportunities

· Early Friday finish

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience or relevant job titles of; Administrator, Office Administration Assistant, Office Coordinator, Business Administrator, Office Assistant, Office Coordinator, Operations Administrator may also be considered for this role.